FAQs

Can I return a purchase?

Merchandise can be returned for a full refund, excluding shipping, within 14 days of purchase. Merchandise must be shipped back unused with all original tags and accompanied by a copy of the original receipt (you may also email us a scan of the receipt as well.) 

Store credit will otherwise be available to any unused purchase with all original tags within 25 days of purchase. 

When will my purchase ship?

Regular delivery ships within 5-7 business days
Express delivery ships within 3 business days
Overnight delivery is available for most items shipping within the contiguous U.S., with some limitations shipping to Alaska and Hawaii.

We are dedicated to shipping your orders quickly and with the utmost care. With most in-stock items will ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay at the time of order. Should there be any other delay associated with your order, you will be notified within 48 hours of placing your order.

*For Overnight and Express delivery, online orders must be places by 11 am EST.

Who is your buyer?

Thank you for your interest in partnering with Reservoir.  For all partnering opportunities to sell with Reservoir, please email buyer@reservoir.us. Please note, we focus on AMERICAN MADE & sustainable brands only.  If we feel your brand is a right fit, we will contact you within 2 weeks time.  However, in lieu of an overflow of requests, we do not respond to all inquiries. Feel free to email us again with future collections if you haven't heard from our buying team.

Are you interested in collaborating?

Thank you for your interest in collaborating with Reservoir.  We are regularly collaborating with bloggers, magazines and photographers who share our same aesthetic and interests. Please email your inquiry with a thorough description and link to your website to hello@reservoir.us.  We will contact you within 2 weeks time if we believe our partnering would be a good fit.  However, in lieu of an overflow of requests, we do not respond to all inquiries.  Feel free to email us with future opportunities if you haven't heard back from our PR team.

Are you hiring?

Thank you for your interest in working with the Reservoir team.  Please email your inquiry with a resume to hello@reservoir.us.  Also note, if we feel there is an open position that may be a right fit, we will contact you within 2 weeks time.  However, in lieu of an overflow of requests, we do not respond to all inquiries.  All relevant resumes we keep on file for 6 months.  Feel free to email us again after this time if you haven't heard from our management team.